Contact Us Loopcv

Where to Find Our Contact Options

So, you want to get in touch with us at Loopcv? That’s totally understandable. Whether you’re stuck on a technical glitch, have billing questions, or just want to chat about how our AI job matching and interview tools can work for you, we’ve got your back.

First off, the easiest way to start is by heading to our homepage. If you scroll down, you’ll spot the “Contact” or “Support” links in the footer. But if you’re already logged in, you can actually find contact options faster within your dashboard. Also, keep an eye out for the “Help” or “Contact Us” buttons up top or inside dropdown menus—they might shift around a bit, but they’re there.

Here’s a quick look at your contact choices:

• Live chat support: Instant answers for quick issues.
• Email support: Great when you need to share details or screenshots.
• Phone support: Sometimes it’s just easier to talk it through.
• Help center: Surprisingly handy for self-service.

Making the Most of Our Live Chat

If you want fast help, live chat usually does the trick. Look for the chat bubble icon at the bottom right corner of the site. Sometimes it takes a moment to pop up, so don’t stress if it’s not instant.

When you start chatting, just speak naturally. Our support folks are friendly and ready to help, so you don’t have to be formal. One tip: the more specific you are, the quicker they can assist. Instead of saying “my loop isn’t working,” try “my job search loop stopped sending applications after 3 days.” It saves time on back-and-forth.

What Happens Next?

During US business hours (think EST and PST), you’ll usually get a reply within 2-5 minutes. Outside those hours, you might get an automated message with info on when someone will be available again.

Keep in mind, if your issue needs detailed account info or technical troubleshooting, the chat team might suggest switching to email. That’s just to make sure you get the best help.

When to Use Email Support

Email is your go-to for complex questions—stuff like billing inquiries, CV upload problems, or detailed feedback on job matching. You can find our support email in the footer, your account’s help section, or the settings page if you’re logged in.

Here’s how to make your email count:

• Subject line: Make it clear and include your account email.
• First paragraph: Briefly explain the problem.
• Details section: Step through what you tried so far.
• Screenshots: Attach any images that show the issue.

Typical Response Times

You’ll usually hear back within 24 hours on weekdays. Sometimes it’s much faster, even a few hours. Weekends can be slower, which is normal.

If your issue is urgent, add “URGENT” in the subject line. That way, we know to prioritize your request—especially if you’re trying to access your account before a deadline.

Phone Support: When It’s Worth the Call

Not all companies still offer phone support, but we do—because sometimes it’s just easier to talk through things. You’ll find our phone number in the same spots as the email address.

Phone support is best if you’re:

• Having trouble with setup
• Dealing with billing or subscription issues
• Facing technical problems that are hard to explain in writing
• Just prefer a direct conversation

Before You Call

Have these handy to speed things up:

1. Your account email
2. Any error messages you’ve seen
3. What you were doing when the problem started
4. Your browser info if it’s a tech issue

Our phone hours are typical US business times: 9 AM to 6 PM EST, Monday through Friday.

Contacting Us from Your Loopcv Dashboard

If you’re already logged in, contacting us is even easier. There’s a “Help,” “Support,” or “Contact” option right in your account menu. Using this means we can see your account details immediately, so no need to repeat them.

Where to Find the Contact Form

Look for it in one of these spots:

1. Main navigation menu at the top
2. Settings or profile section
3. Help area, sometimes marked with a question mark icon

The form is simple. You’ll pick a subject or category, describe your issue, and set how urgent it is (urgent, normal, or low).

Using Our Help Center Before Contacting Us

Honestly, checking the help center first can save you a lot of time. It’s packed with answers on common topics like setting up your account, configuring your job search loops, CV upload tips, billing, and integrations with job boards.

Here are some popular areas:

• Profile creation
• Loop automation setup
• CV formatting and upload
• Email template tweaks
• Billing and subscription management
• Job board integrations

Tips for Finding What You Need

The search bar works best if you use clear keywords. Instead of vague phrases like “it’s broken,” try “loop not sending emails” or “CV upload error.” That’ll get you to the right articles faster.

Billing and Subscription Support

Billing questions can get tricky, so we have a dedicated team for that. Whether you want to change your subscription, update payment methods, or request a refund, here’s how to reach them:

Common Billing Concerns

Here’s what people ask about most:

• Changing or upgrading plans
• Updating payment info
• Refund requests
• Invoices and receipts
• Account cancellation (though we hope you won’t need that!)

Tech Support for Platform Issues

If the AI job matching isn’t working right, your applications aren’t going through, or you’re seeing errors, our technical support team is here to help. They specialize in troubleshooting things like:

• Loop automation glitches
• CV parsing or upload problems
• Email template errors
• Job board integration hiccups
• Account synchronization issues

What to Share When Contacting Tech Support

To speed things along, have these details ready:

• Browser type and version (Chrome, Firefox, Safari, etc.)
• Your operating system (Windows, Mac, mobile)
• Exact error messages (copy and paste if you can)
• When the issue started
• What you were trying to do when it happened

Social Media and Community Help

If you want quick updates or have simple questions, our social media channels can be a good option. We’re active on LinkedIn for professional topics, Twitter for quick responses, and Facebook for general inquiries.

Keep in mind the social teams can handle basic support but usually direct account-specific questions back to our main channels.

Community Forums

We also have user forums where Loopcv users share tips and help each other out. Sometimes you’ll find someone who’s already solved the problem you’re facing.

Business and Partnership Inquiries

If you’re reaching out about enterprise solutions, partnerships, or media questions, there’s a separate contact path. Look for “Business” or “Enterprise” sections on our website, or check out the “Press” or “Media” contacts.

These messages go to specialized teams who handle those specific requests, so using the right channel makes sure you get the right attention.

Getting the Most from Your Support Experience

Here’s what we’ve learned from users about getting help efficiently:

• Be clear and specific about your issue. Instead of “it’s broken,” say “my loop stopped sending applications after I updated my CV.”
• Include relevant details upfront: your account email, error messages, and what you were doing when the problem happened.
• Try the help center first for common questions—it might save you waiting time.
• Be patient, but don’t hesitate to follow up or escalate if you’re not satisfied.